Dramatrix Corporate Training

Dramatrix Corporate Training offers a variety of training in Central and Eastern Europe: presentation training, communication training, negotiation training, media training, customer service training as well as open trainings.

'Speak!' Presentation Skills training: focus on the non-verbal elements of communication, a real practical training ? learning by doing. The communication skills training: based on soft skills development. With negotiation skills training results: change in behavior, improvement in performance. Dramatrix?s motto: business communication is more of an art than a science.

Negotiation training improves personal communication: the ability to build trust and communicate knowledge. SALES training: drama workshops, communication role-plays simulation of real-life business situations. These exercises practice communication tools. Media skills training: give the right impression as a presenter, taking control by gestures and personal energy, make impact on the audience, keep their attention, delivering relevant message.

Assertive communication training: role of personality in communication, guiding the conversation, being assertive in a positive way, active listening. Management communication often fails because of negative masks or attitudes that block communication. Positive attitudes create the right impression and help overcome the listener?s negative attitude. These include both the assertive and empathetic modes.

Creativity training: small groups, drama exercises, individual attention, participants get feedback, coaching, practice. Participants overcome barriers and expand their range of expression and spontaneity and creativity. The team building training takes in account: participant's personality types, job-specific needs, organisational circumstances: theatre workshop techniques, participants improve their collaboration by creativity and spontaneity.

Conflict handling training: video recordings, analyze role-play situations regarding the non-verbal elements of communication, body language and intonation. Customer relations training aims at understanding the customer?s needs and offering tailored, unique solutions. Client Service training focusses on positive communication, long term relationship building. Situations with actors to show the receiving end of the interactions. Actors are experts in using the voice, gestures, body language and eye contact. Call Center training focuses on self-motivation, questioning techniques, handling conflicts and difficult personality types, briefly on the emotional side of communication. Customer communications training: establishing rapport with the client, Aim to understand the way physical attitude and energy affects the words said and thus the listener?s perception.

Dramatrix Corporate Training

Customer Service / Customer Care


″Your most unhappy customers are your greatest source of learning.″

(Bill Gates, American business magnate and chairman of Microsoft)

Aim:
The training focuses on both attitude and behaviour towards one of your business's most valuable assets - its customers. Without customers, there is no business, so effort must be made to develop relationships with customers or client that will keep them coming back.

Our approach to customer service emphasises positive bahaviour and working towards solutions - extremely important when problems and conflicts arise.    
 

Objectives:
Positive view of customer, importance of customer (they pay our salaries)
Respect for customers, helpful attitude
The importance of being positive
Presenting oneself and representing the company - "People buy people first!"
Effective communication - introduction
Taking responsibility - "This is our problem, let's solve it."
Sharing in the success of the company
Customer expectations - what behavior is appreciated by the customer
Consistency in service - "No off days!"
The importance of knowing your products
Encouraging and acknowledging repeat customers - it's up to us whether they come back to us!
Prioritizing
Handling conflicts
Handling different personality types
Working under stress