Dramatrix Corporate Training

Dramatrix Corporate Training offers a variety of training in Central and Eastern Europe: presentation training, communication training, negotiation training, media training, customer service training as well as open trainings.

'Speak!' Presentation Skills training: focus on the non-verbal elements of communication, a real practical training ? learning by doing. The communication skills training: based on soft skills development. With negotiation skills training results: change in behavior, improvement in performance. Dramatrix?s motto: business communication is more of an art than a science.

Negotiation training improves personal communication: the ability to build trust and communicate knowledge. SALES training: drama workshops, communication role-plays simulation of real-life business situations. These exercises practice communication tools. Media skills training: give the right impression as a presenter, taking control by gestures and personal energy, make impact on the audience, keep their attention, delivering relevant message.

Assertive communication training: role of personality in communication, guiding the conversation, being assertive in a positive way, active listening. Management communication often fails because of negative masks or attitudes that block communication. Positive attitudes create the right impression and help overcome the listener?s negative attitude. These include both the assertive and empathetic modes.

Creativity training: small groups, drama exercises, individual attention, participants get feedback, coaching, practice. Participants overcome barriers and expand their range of expression and spontaneity and creativity. The team building training takes in account: participant's personality types, job-specific needs, organisational circumstances: theatre workshop techniques, participants improve their collaboration by creativity and spontaneity.

Conflict handling training: video recordings, analyze role-play situations regarding the non-verbal elements of communication, body language and intonation. Customer relations training aims at understanding the customer?s needs and offering tailored, unique solutions. Client Service training focusses on positive communication, long term relationship building. Situations with actors to show the receiving end of the interactions. Actors are experts in using the voice, gestures, body language and eye contact. Call Center training focuses on self-motivation, questioning techniques, handling conflicts and difficult personality types, briefly on the emotional side of communication. Customer communications training: establishing rapport with the client, Aim to understand the way physical attitude and energy affects the words said and thus the listener?s perception.

Dramatrix Corporate Training

Negotiation Skills


 

A collaborative approach to negotiations is most likely to achieve successful and sustainable business relationships. Our training focuses on how to actively work to achieving our goals, while also considering the other party’s interests, therefore building the relationship.

 

In this program, we look at how to develop a positive negotiating atmosphere though our attitude and behavior. We clarify the importance of focusing on the interests of the parties, not defending or attacking positions. And we develop the mindset and skill necessary to create innovative, optimal solutions. We also deal with the issue of how to manage difficult people or handle hard negotiating tactics.

 

Our program uses as a starting point the well-established method proposed by Fisher and Ury in “Getting to Yes”. It is augmented with several other well-recognized systems to create a negotiation approach that is effective and easy to implement.

 

The training features skills development exercises and a series of negotiating role-plays that allow participants to internalize concepts and put skills into practice immediately, so that they can benefit from them in their next real-life negotiation.