Dramatrix Corporate Training

Dramatrix Corporate Training offers a variety of training in Central and Eastern Europe: presentation training, communication training, negotiation training, media training, customer service training as well as open trainings.

'Speak!' Presentation Skills training: focus on the non-verbal elements of communication, a real practical training ? learning by doing. The communication skills training: based on soft skills development. With negotiation skills training results: change in behavior, improvement in performance. Dramatrix?s motto: business communication is more of an art than a science.

Negotiation training improves personal communication: the ability to build trust and communicate knowledge. SALES training: drama workshops, communication role-plays simulation of real-life business situations. These exercises practice communication tools. Media skills training: give the right impression as a presenter, taking control by gestures and personal energy, make impact on the audience, keep their attention, delivering relevant message.

Assertive communication training: role of personality in communication, guiding the conversation, being assertive in a positive way, active listening. Management communication often fails because of negative masks or attitudes that block communication. Positive attitudes create the right impression and help overcome the listener?s negative attitude. These include both the assertive and empathetic modes.

Creativity training: small groups, drama exercises, individual attention, participants get feedback, coaching, practice. Participants overcome barriers and expand their range of expression and spontaneity and creativity. The team building training takes in account: participant's personality types, job-specific needs, organisational circumstances: theatre workshop techniques, participants improve their collaboration by creativity and spontaneity.

Conflict handling training: video recordings, analyze role-play situations regarding the non-verbal elements of communication, body language and intonation. Customer relations training aims at understanding the customer?s needs and offering tailored, unique solutions. Client Service training focusses on positive communication, long term relationship building. Situations with actors to show the receiving end of the interactions. Actors are experts in using the voice, gestures, body language and eye contact. Call Center training focuses on self-motivation, questioning techniques, handling conflicts and difficult personality types, briefly on the emotional side of communication. Customer communications training: establishing rapport with the client, Aim to understand the way physical attitude and energy affects the words said and thus the listener?s perception.

Dramatrix Corporate Training

Relationship Building Communication


″Communication - the human connection - is the key to personal and career success.″

(Paul Meyer, American author)

 

How can you prepare for an important negotiation? Do you want to be more assertive in internal communication? Would you like to build stronger, more open relationships with your clients?

 

We define assertiveness as actively working to achieving our goals while also considering the other party’s interests, therefore building the relationship. And that is also the outcome that we should aim for in a negotiation.

 

Our training looks at the behaviors that help us reach this ideal, as well as those that hinder it. The focus is on a collaborative approach to problem solving that leads to productive long-term relationships. This can be useful in many situations, whether nenegotiating a contract with a client or gaining a colleague's support for a new project. 

 

Training outline:

 

  • Developing partner relationships
  • Taking an active approach to all communication
  • Understanding the role of personality
  • Learning how to guide a conversation
  • Handling difficult people
  • Non-verbal communication skills

In this training we employ actors to play the part of the typical negotiating partner. This way the role-plays take on a new dimension and can help achieve a real change in behaviour and increase effectiveness.